How To Order

Registration

The UNISON webshop is a private site, accessible only by branch and regional members following registration. To access it, please enter your Branch ID details.

Your account will authorised by one of our account team and a confirmation email will be sent confirming your login details. (There may be a slight delay to verify your branch details.)

Once authorised, you will receive an email from us again advising that your account is enabled.

For assistance, please email unison@tc-group.co.uk or call our UNISON team on 01844 275 700.

Making a purchase couldn’t be easier

Just browse the store, add any items that you wish to buy to the shopping basket, and then click 'Checkout'. You will receive an auto email acknowledgement from us.

Once your order has been processed we'll send you an order confirmation itemising the details of your order, including origination, delivery charges, VAT and an estimated delivery date.

If you've made a mistake in your order and can't correct it in the shopping basket, email unison@tc-group.co.uk or call our UNISON team on 01844 275 700 and we'll sort it out for you.

When will my order arrive?

On all our stock items from the Small Order and Retail ranges, for orders within the UK (excluding Scottish Highlands) we aim for next working day delivery. If ordered by midday, your order will be despatched the same day on a next working day courier service. Where possible, we will amalgamate stock orders into one delivery. Where items are out of stock for any reason, we will notify you of the estimated re-stock date. If you require a timed next day delivery, please call us on 01844 275 700 for a price.

Non-stock orders direct from our suppliers are typically fulfilled within 3 weeks from your approval of the artwork. However, if you would like them for a particular event, please check with our sales team in advance, or make your requested date known when you send the order, and we will endeavour to meet your target date.

How else can I order?

• To order by telephone, please call our UNISON team on 01844 275 700
• To order by email, please contact unison@tc-group.co.uk

Please note our office hours are Mon-Fri 08:30 – 17:30.

Important: Only orders received online qualify for an additional discount. 
You must refer your order requirements to your Branch Secretary for approval before proceeding.

How can I pay?

A 30 day account will set up for you on authorisation of your registration. Invoices will be sent to the individual's name and branch ID details on our order acknowledgement and may be settled by branch cheque. All invoices will be issued on despatch of the items. If payments are made with order, a copy of the invoice will be sent via email and, on request, a hard copy can also be posted.

Payments can be made, over the telephone, by credit or debit card at any time after placing your order. Please call our accounts dept on 01844 275 700 who will confirm the total cost including VAT, take your payment and issue you an invoice. All credit card information passes directly to our payment processor and is never stored by us. Your security is our first priority.

Need to add to your order?

Have you forgotten to add something to your order? Just call us a call on 01844 275 700 with your order number as soon as you are aware, and talk to our UNISON sales team who will endeavour to arrange for it to be sent out with your original order, or earliest date thereafter.

Do I need to sign for my delivery?

Generally, most orders that require cartonning will be sent to you via our courier service and will, therefore, need to be signed for. Please make sure someone is available either at home or work to receive the goods, or please call us to advise an alternative delivery address.

Can I return my order?

You can return stock items from the Retail range for a full refund, subject to the item being returned in a re-saleable condition within 28 days. Please also send a returns note quoting our order number.

Please return to:

The TC Branding Group, 

If your item is faulty or damaged, we will refund the cost of the postage and replace the item.

In the event of non-arrival of goods, you must inform the Company within 14 days of the date of the invoice or advice of despatch, otherwise, unfortunately, no claim can be considered.

For any other queries, please contact us on 01844 275 700.

unison@tc-group.co.uk